Return and Refund Policy
This policy covers purchases from Menniubi, operated by HONG KONG HONGTOU TECHNOLOGY LIMITED. Use this page as a return checklist. A request, a posted return and a bank credit are separate steps with different timing.
1. Check the request deadline
Request deadline: 30 days after delivery. Count from receipt of the order, not purchase. You need to contact us during that period; it is not a requirement for the returned parcel to arrive within the same 30 days.
2. Obtain the return instructions
Email contact@menniubi.com. Include the order number, the item and the reason for the request. If the item has a problem, include relevant photographs to help explain it.
Customer service will reply with return instructions and the return shipping address. Contact us before posting a parcel. Do not send it to our registered business address or assume the address on the original parcel is the correct return location. Keep the return tracking details.
3. Check condition and postage
For personal-preference returns, including size or fit, keep the clothing unworn, unwashed and unused, with its original tags and packaging. The customer pays the return postage and the original delivery charge is not refunded.
If an item is damaged, defective or incorrect, report it within the same 30-day request period. After verification, we will arrange a replacement or refund and cover any required return postage. The condition rules for a personal-preference return do not prevent you from reporting a faulty or incorrect item.
We do not charge a return processing fee. Return postage, when payable by the customer as described above, is a separate delivery cost. These rules do not remove rights under applicable consumer-protection law.
Unshipped or missing orders
You do not have to wait for delivery to report a missing parcel or ask about an unshipped order. Contact us and read the Shipping Policy for delays and cancellation requests. Applicable consumer-protection rights remain unaffected.
4. Follow the refund outcome
The next steps are review of the request and any returned items, followed by an email with the outcome. Approved refunds go to the original payment method.
After the refund is issued, allow an estimated 5–10 business days for your bank or payment provider to post it. This is a banking estimate, not the time allowed for requesting a return or a promised review period. If the credit is missing after that period, contact us and your payment provider. An approved original-payment refund will not be replaced with store credit without your agreement.
Company and contact details
Menniubi operated by HONG KONG HONGTOU TECHNOLOGY LIMITED.
Company Name：HONG KONG HONGTOU TECHNOLOGY LIMITED
BRN：80564519
Registered business address: Room B53, 2nd Floor, Phase 1, Kui Sheng Industrial Building, 36-40 Dalianpai Road, Kwai Chung, New Territories, Hong Kong
This is our registered business address and is not a return address.
Customer service and privacy enquiries: contact@menniubi.com
Telephone: +852-94465863